Complaints

Fiduciary Group strives to provide an attentive, efficient and professional service, whilst maintaining our excellent reputation.

Although unlikely, we recognise that there may be an occasion where a client may feel we have not done so and wish to make a complaint.
We always try to resolve any complaint at the earliest possible stage.

If you have a complaint please send details to compliance@fid.gi  or to:

Compliance
Fiduciary Management Limited
Suite 23, Portland House,
Glacis Road
Gibraltar

We do our best to resolve all complaints on receipt, however, if this is not possible we will issue a written acknowledgement within 4 weeks. We will confirm resolution of the complaint in a final response letter within eight weeks of its receipt. If the complaint has not been resolved within eight weeks, an update will be provided on the status of the complaint.